Privacy policy

Privacy Policy

Last updated: 30th May 2024

This Privacy Policy outlines how Unwind The Mind Wellness ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site") or otherwise interact with our services ("Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Data We Collect

Information You Provide Directly:
- Contact details: Name, address, phone number, email.
- Order details: Billing and shipping addresses, payment information.
- Account information: Username, password, security questions.
- Customer support details: Information provided in communications with us.

Information Collected Automatically:
- Device and usage data: IP address, browser type, operating system, browsing actions, and patterns.
- Cookies: We use cookies to personalise your experience, for analytics, and targeted advertising. You can manage cookie settings in your browser.

Information from Third Parties:
- Vendors and service providers: Payment processors, fulfilment partners, customer support, data analytics providers.
- Marketing and business partners.

2. How We Use Your Personal Data

We use your personal data to:
- Provide and manage our Services.
- Process and fulfill your orders.
- Communicate with you about your account, orders, and customer support inquiries.
- Improve and personalise our Services and marketing efforts.
- Detect and prevent fraud and other unlawful activities.

3. Sharing Your Personal Data

We may share your personal data with:
- Service providers: Payment processors, IT services, marketing services.
- Business partners: For joint marketing and advertising efforts.
- Legal and regulatory authorities: To comply with legal obligations.
- In the event of a business transaction: Such as a merger or sale of assets.

4. Data Transfers

Your personal data may be transferred outside the UK and European Union. We ensure that such transfers are subject to appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission.

5. Security

We implement appropriate security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Restriction: Request restriction of processing of your personal data.
- Portability: Request transfer of your data to a third party.
- Withdraw Consent: Withdraw consent where we rely on it for data processing.

To exercise these rights, please contact us at cass@unwindthemindwellness.co.uk. We may need to verify your identity before processing your request.

7. Retention

We retain your personal data for as long as necessary to provide our Services and fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Complaints

If you have complaints about our privacy practices, please contact us at cass@unwindthemindwellness.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Please review this policy periodically for any changes.

10. Contact

For any questions about this Privacy Policy or our privacy practices, please contact us at:

Unwind The Mind Wellness - Cassandra Dartnell

Cass@unwindthemindwellness.co.uk